After Sales Policy

SF Express Free Shipping

● Free installation training

● Value added tax special invoice

Arrive within 2 hours

6 months of unconditional return or exchange

■ Legitimate invoice

Invoices are sent out within 7 to 15 working days after the customer signs for them, with the default header as the recipient and mailed to the designated address. When placing an order for a company invoice, it is necessary to provide company information and additional invoice information.

■ Express logistics

Orders must be paid before 16:30 on the same day and shipped out on the same day. In case of special circumstances such as holidays or inventory checks, the shipment will be delayed by 2-3 days.

What should I do if the goods are damaged during transportation?

Please make sure to check if the goods are intact and open the box for inspection when receiving them. If possible, please conduct a power test and confirm that it is in good condition before signing for it! If there is any damage to the baby! Do not install or use, please contact customer service within 1 hour and provide photos for identification!

■ Sign in reminder

If any of the following situations occur, please refuse to sign for:

(1) The outer packaging is damaged

(2) Open the box and check if the product is damaged

Note: If the product is found to have damage caused by transportation after signing for it, the user will not be able to enjoy a free exchange.

■ Door to door installation

After signing for the package, please contact customer service or call 181-2391-7188 to make an appointment for installation. The first installation is free, and our after-sales personnel will arrange for a technician to come and install it for you. This product can be installed in two ways: wall mounted and bracket mounted. For wall mounted installation, it is necessary to confirm in advance whether the wall is a load-bearing wall. Please consult customer service before choosing. For bracket installation, a mobile bracket needs to be purchased separately, and our engineer will install the bracket on your doorstep.

■ Returns and exchanges

(1) If you apply for a "7-day no reason return or exchange" or "do not like/want" due to quality issues, our engineers should first confirm the product problem on-site. If the quality issue is true, the application can be approved, and we will bear the round-trip shipping cost for you at that time.

(2) If you apply for a "7-day no reason return or exchange" or "do not like/want" due to non quality issues, you need to comply with the principle of not affecting the secondary sales of the product, and you will need to bear the logistics costs for the return of the product.

(3) Returns and exchanges require the use of the original packaging box, and we strongly recommend that you keep the packaging materials for 30 days; If you accidentally return or damage the original packaging box, you will need to pay the corresponding packaging material fee and purchase the packaging before returning or exchanging the goods.

■ Product warranty and repair warranty

(1) Ldsen Commercial Display Products: The warranty service adopts the industry's unified standards and implements a one-year warranty for the entire machine; Within one year, according to the national three guarantee policy, customers can enjoy free maintenance services. If packaging materials are needed, Liandesen provides free packaging materials, and customers bear the shipping costs of the packaging materials. Liandesen also bears the logistics costs of the products to the factory.

(2) Ldsen Home TV Products: The warranty service adopts the industry standard. From the date of signing for the goods. Within three years, customers shall enjoy free maintenance services in accordance with the national three guarantee policy, and the logistics costs shall be borne by the customer; Within one to three years, both the logistics company and the customer will pay for one-way transportation; If it is artificially damaged and returned to the factory for repair, the logistics costs must be borne by the customer; If the warranty exceeds three years, according to the national three guarantee policy, customers are required to pay for repairs, and logistics costs need to be borne by customers.

(3) How to confirm the warranty period: The warranty period is based on the purchase record date and time. If it is lost, it will be confirmed according to the barcode date on the back of the machine. In special circumstances, it can be postponed based on the sales date (do not tear off the barcode on the back of the machine).